HEALTH CODE PTE. LTD.
4.8 out of 5 stars | Reviews: 522
Detailed explanation of ratings
| 4.7 | Shipping |
|---|---|
| 4.8 | Item description |
| 4.8 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Taylor B. from on 15. May 2023
Timex ...
Dealer's comment:
Hi, we would like to apologize for your negative experience at our service. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. Our reply might not be on real time due to time difference and overwhelming daily enquiry. However, we will ensure that all enquiries are being replied within the day excluding weekend and public holiday that makes our reply rating as 97%. Thank you so much for your support. And wish you have a nice day.
Review by MOHD F. from on 30. March 2023
Casio ...
Buyer's comment:
In box i got only watch there was nothing apart of watch no extra protection for watch worst packaging
Dealer's comment:
Hi, we would like to apologize for your negative experience at the packaging. We are using a bubble wrap and cardboard to protect the box of the watch. However, the watch itself will be the original packaging of the brand. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We will make it better next time to accomplish your order thank you so much for your support. And wish you have a nice day.
Review by SENOV ZEE- China from on 22. February 2023
Guess ...
Buyer recommends this dealer
Buyer's comment:
Guess Box been smashed, bad packing, not recommended. Cannot believe a German Supplier such an well-developed country pack the box like this. Not recommended...
Dealer's comment:
Hi, we would like to apologize for your negative experience at our service. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We packed the order with bubble wrap and cardboard, we are unsure why the box came to you smashed. It might be the handling of the courier. We will make it better next time to accomplish your order thank you so much for your support. And wish you have a nice day
Review by David E. from on 19. December 2022
Seiko ...
Buyer's comment:
Even though the purchase was agreed with a photo of the watch (twice) - a different piece was sent by this dealer. To buy from this dealer you will need to be very careful to triple-check they understand what you are buying. And, be ready to post back the watch when they've sent you the wrong one.
Dealer's comment:
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with our watch description. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to apologize for the miscommunication. We will be happy to provide our buyer with more photo of the watch so that our buyer is able to see how's it look like and make the decision on the purchase. Kindly reach back to us, if you face any issue on the watch and we're happy to assist you :)
Review by Alexander M. from on 21. February 2022
Seiko ...
Buyer recommends this dealer
Buyer's comment:
They dekivered the watch but asked me to add 10 usd for shipping after i bought it, took a few days to send but then i got it quick and i love the watch.
Dealer's comment:
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with our shipping procedures. Our goal is the total satisfaction of our customers, and to provide a positive experience. The request of additional fee is due to the changes in the shipping cost of your place. We are glad that to safely received the watch : )
Review by wu from on 19. November 2021
Seiko ...
Buyer's comment:
东西真的不满意，介绍写着表带材质为钢，拿到后发现手表很轻，表带材质类似于塑料，对于我来说更本无法销售。
Dealer's comment:
Hi, we would like to apologize for your negative experience at our watch. As you can see on other reviews, we are known for selling original watches, taking ownership and caring deeply about our customers. We will be glad if you can send us a direct message if you have some issues with the watch. Regards.
Review by Andrew R. from on 01. November 2021
Seiko ...
Buyer's comment:
The Photo of the watch clearly has Bright Green hands and dots where the numbers would be. The watch is called Green Eyes Blackout,I assumed the green hands and numbers are always that colour and therefore clearly visible at all times ,inside or outside. Upon receiving the watch I quickly realised the green colour is only visible for a short time if the watch is exposed to very bright light (like a torch) and fades very quickly. This watch has black hands and numbers 99.9% of the time and looks identical to the Seiko Black Stealth watch advertised (which I did not want). It is impossible to read the time in low light conditions. I have also noticed even after wearing the watch all day in an active way (it is Automatic) that the watch cannot last during the night without stopping and I have to reset the time again each morning. I don’t feel the description of the hands and numbers not actually being Green as shown in the photo is accurate. I am therefore disappointed with my purchase. In future I will probably stick with buying expensive products from a shop where I can actually see the product for real. P.S The actual sale and shipping etc of the product was excellent and could not be faulted ,just disappointed with the description of the product.
Dealer's comment:
Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with our watch description. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to apologize for the miscommunication. We will be happy to provide our buyer with more photo of the watch so that our buyer is able to see how's it look like and make the decision on the purchase. Kindly reach back to us, if you face any issue on the watch and we're happy to assist you :)
Order canceled
Review by Michael N. from on 01. November 2021
Luminox ...
Buyer's comment:
Communication was slow.
Dealer's comment:
Hi, we would like to apologize for your negative experience at our service. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We will make it better next time to accomplished your order thank you so much for your support. And wish you have a nice day
Order canceled
Review by T.K. from on 24. March 2021
Seiko ...
Buyer's comment:
Dealer did not send the watch as promised
Order canceled
Review by DW from on 18. February 2021
Casio ...
Buyer's comment:
Seller increased the price after agreeing the sale and I had paid, then cancelled the order. Time wasting seller not genuine.
Dealer's comment:
I am sorry, our team made a mistake by listing the price wrongly. The original price for the watch is $311 therefore we have to cancel your order as the listing price is wrong we are not able to sell you this model with the price USD 31. Thank you so much.
Buyer's comment:
Was very strange in communication, and would take a while to respond.