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Security notes

Important Message Please keep in mind that Chrono24 cannot completely verify the identities of all sellers, particularly those of private sellers.  Unfortunately, some dubious buyers or seller have attempted fraud in recent times. We kindly ask you to note the following security advice:

General information


  • Never send money to an unknown seller via a money transfer service. Never pay for a watch via Western Union.
  • Always check the information provided by the seller. Phone number, address, or customer reviews can often be verified online. You can also ask the seller to provide additional information, photos, and documents about the watch.
  • You can also complete the purchase in person and carry out the exchange in a safe place. We recommend you choose a location that is protected or has surveillance – such as a jewelry store.
  • We do not display your personal e-mail address when you communicate with a seller using our system. This helps protect you from people looking to abuse our platform for phishing or other fraudulent purposes.
  • If an offer looks suspicious to you, feel free to contact our Chrono24 support team by phone (+49 721 96693-900) or by e-mail (support@chrono24.com). A suspicious offer could, for example, be a watch that is offered well below its market price.

Escrow service


  • Carefully check whether proposed escrow service pages or contracts are reputable. Fraudsters often use fake websites. You should also check documents from renowned companies such as Ernst & Young, DHL or TNT for authenticity.
  • If you are using an escrow service for processing, you should receive all the information directly from the escrow service. Do not rely on e-mails forwarded by the seller.

Trusted Checkout


  • You can now shop on Chrono24 easily and securely via the Trusted Checkout service. Click here to find out exactly how it works.
  • To prevent abuse during a Trusted Checkout, please check the relevant data in the myChrono24 area before paying. You can follow the process in detail there and view all the important information. Should you receive unusual or suspicious e-mails, please get in touch with us immediately.

General information


  • Always check for receipt of payment in your account (whether bank, PayPal, etc.) via your own login or account statement before shipping an item. Do not rely on e-mails forwarded by the buyer or alleged confirmation e-mails.
  • Prospective buyers who offer you more than the asking price should be treated with caution.
  • Do not rely on correspondence from foreign banking institutions asking you to ship an item. Always check for receipt of payment in your own account.
  • Be careful with prospective buyers who contact you via text message. Fake e-mails from PayPal or financial institutions such as Royal Bank can ask you to make unwarranted reimbursements. Always check for receipt of payment in your own account.
  • You can also complete the sale in person and carry out the exchange in a safe place. We recommend you choose a location that is protected or has surveillance – such as a jewelry store.
  • We do not display your e-mail address when you communicate with a buyer using our system. This helps protect you from people looking to abuse our platform for phishing or other fraudulent purposes.

Escrow service


  • Carefully check whether proposed escrow service pages or contracts are reputable. Fraudsters often use fake websites. You should also check documents from renowned companies such as Ernst & Young, DHL or TNT for authenticity.
  • If you are using an escrow service for processing, you should receive all the information directly from the escrow service. Do not rely on e-mails forwarded by the seller.

PayPal


  • If you and the buyer agreed on payment via PayPal, always check for receipt of payment in your PayPal account before shipping the item. Only rely on information from your own online statement and not on alleged PayPal confirmation e-mails.

Advance payment / bank transfer


  • If you and the buyer agreed on payment by bank transfer, always check for receipt of payment in your account before shipping the item. Only rely on information from your own bank and not on alleged confirmation e-mails.
  • Do not rely on correspondence from foreign banking institutions asking you to ship an item. Always check for receipt of payment in your own account.

Payment by check


  • Be careful with checks from abroad. At first, the money will be provisionally credited to your account. Although you may already be able to see the amount on your account statement, the check can later bounce and the bank will retract the money.

Trusted Checkout


  • For purchase processing via Trusted Checkout, we will never send the delivery address of a buyer to you via e-mail. You will find the address only in the dealer area. You can follow the process in detail there and view all the important information. Should you receive unusual or suspicious e-mails, please get in touch with us immediately.